With a ZCC Unified Contact Center solution, you get visibility on how your business is treating its customers. You can view agent activity levels and monitor the delivery of customer service through all media types - whether that's phone calls, voice messages, email, txt, web chat or fax. And that makes it easy to enhance your service levels and improve staff productivity.
Transform Your Call Center into a Unified Contact Center
A ZCC Unified Contact Center provides your agents with a smart multimedia solution that can cope efficiently with large numbers of inbound inquiries and outbound contacts - by email, fax, chat, SMS or phone.
Your agents will deliver a superior performance that has a positive impact on customer satisfaction, your callers' brand experience and revenues.
A ZCC solution lets you improve contact center management. Over 200 standard reports help to finetune performance. More importantly though, you will empower your agents by introducing real-time self-monitoring functionality with Agent Desktop - so they can better self manage their workloads.
Focus on Business Outcomes
A ZCC solution will enable you to address a number of key business issues.
- Optimize customer service - Improve your speed of answer. Reduce call abandonment rates
- Maximize staff performance - Improve productivity. Reduce staff levels. Bring down cost per contact
- Reduce staff attrition - Minimize absenteeism. Reduce annual attrition
